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We at BNKR hope you love your new purchase. If not, we will happily accept your return for store credit or a refund subject to the conditions below. Your item(s) can be returned within 14 days of receiving your purchase, provided they are unused and in their original condition.
If you wish to exchange your full-priced item, this will be done in the form of a BNKR credit note. A matching discount code will be honoured so that you can re-purchase a different size.
Sale items can be returned for store credit but are not eligible for refunds or exchanges, unless the item/s received are faulty or not as ordered. If a full-priced item has a promotional code applied to it, it can still be returned for a refund or exchange unless specified under the terms of the promotion. Items purchased with store credit can be returned for store credit only, including full-priced items. Please note that, in the absence of any fault, returns are not available for any underwear, bodysuits, swimwear, earrings, hair accessories or cosmetics due to hygiene reasons.
Please note that store credit expires 12 months from the date of issue and any credit remaining at the time of expiry will no longer be available to use. Orders using store credit as a means of payment can only be refunded as store credit.
If you believe your item is faulty, please contact BNKR Customer Care prior to sending it back.
All returns or exchanges must be posted to one the below addresses with a copy of our downloadable return/exchange form attached.
233 NORTH TERRACE
ADELAIDE SA 5000
08 7009 6016
901 S BROADWAY, UNIT 100
LOS ANGELES, CA 90015
TIGERS GLOBAL LOGISTICS
UNIT 1, FENTON WAY, JUNIPER PARK, BASILDON, ESSEX SS15 6TD
+44 1268 400 030
Return postage costs are at your expense unless your items are faulty or incorrect. If this is the case, please contact BNKR Customer Care at firstname.lastname@example.org prior to sending your item(s) back to us so we can assist you.
Returns will be accepted subject to the following conditions:
If you believe your item is faulty, please contact BNKR Customer Care at email@example.com prior to sending it back.
We cannot accept liability for an item until it is returned and has been confirmed as faulty by our garment technicians.
What defines faulty?
Afterpay is only available for orders shipped within Australia at this time. Afterpay orders are subject to standard BNKR returns policy: no refunds or exchanges are available on sale items or items purchased using a promotion that specifies no refunds or exchanges.
For sale items or items purchased under such promotions, Afterpay purchases can be returned for store credit only. In these instances and for any other Afterpay orders returned for store credit, BNKR will issue a credit upon receipt of your return and you will still be required to fulfil your payments via Afterpay.
If you still have questions about our returns policy, feel free to email BNKR Customer Care at firstname.lastname@example.org.
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