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*Please note that due to the COVID-19 outbreak, our Australia & USA offices are currently closed. Our team will come in once a week to open returns. Due to this, we understand there will be delays with us receiving your returns and rest assured couriers are aware of this. Please try to send your return back within 30 days since receiving the order.
FRENZY30 Return Conditions
Discount excludes items marked Final Sale. Standard BNKR return policy applies. If item purchased is full priced prior to applying discount code, a refund/ exchange or store credit can be offered. If the item was a sale item prior to applying discount code, a BNKR credit note can be offered only.
We at BNKR hope you love your new purchase! If not we will happily accept your return, provided it meets the following requirements:
All returns must be sent back within 14 days of receiving your BNKR purchase, in original condition with all tags attached. Full priced items can be returned for a refund (simply write “refund” on your form), exchange (via BNKR credit note and where applicable given a matching discount code) or BNKR credit note. Where applicable under the conditions of the promotion, promotional codes or valid offers applied on orders will be honoured for store credit.
Items purchased with store credit can be returned for store credit only, including full-priced items.
Sale items can be returned for store credit but are not eligible for refunds, unless the item/s received are faulty or not as ordered. If a full-priced item has a promotional code applied to it, this does not qualify it as a sale item unless specified under the terms of the promotion.
Final Sale items cannot be returned or exchanged, unless the item received is faulty or your order was fulfilled incorrectly. Final Sale items are also not available in conjunction with any other offer or discount.
In the absence of any fault, returns are not available for any underwear, bodysuits, swimwear, earrings, hair accessories or cosmetics due to hygiene reasons.
Please note that store credit expires 12 months from the date of issue and any credit remaining at the time of expiry will no longer be available to use. Store credit cannot be used to purchase BNKR gift vouchers.
All returns or exchanges must be posted to one the below addresses with a copy of our downloadable return/exchange form attached.
233 NORTH TERRACE
ADELAIDE SA 5000
08 7009 6016
901 S BROADWAY, UNIT 100
LOS ANGELES, CA 90015
TIGERS GLOBAL LOGISTIC'S
UNIT A1 DOLPHIN WAY
PURFLEET, ESSEX RM19 1NZ
Return postage costs are at your expense unless your items are faulty or incorrect. If this is the case, please contact BNKR Customer Care at firstname.lastname@example.org prior to sending your item(s) back to us so we can assist you.
Returns will be accepted subject to the following conditions:
If you believe your item is faulty, please contact BNKR Customer Care at email@example.com prior to sending it back.
We cannot accept liability for an item until it is returned and has been confirmed as faulty by our garment technicians.
What defines faulty?
Afterpay is only available for orders shipped within Australia at this time. Afterpay orders are subject to standard BNKR returns policy: no refunds or exchanges are available on sale items or items purchased using a promotion that specifies no refunds or exchanges.
For sale items or items purchased under such promotions, Afterpay purchases can be returned for store credit only. In these instances and for any other Afterpay orders returned for store credit, BNKR will issue a credit upon receipt of your return and you will still be required to fulfil your payments via Afterpay.
If you still have questions about our returns policy, feel free to email BNKR Customer Care at firstname.lastname@example.org.
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